How to cancel Albert
How to cancel an Albert subscription by deactivating your account at albert.com/deactivate or in the app, what must be at $0 first, and how closing differs.
Checked October 22, 2026
Cancel Albert online
- Go to albert.com/deactivate in a web browser.
- Choose to deactivate your account (to cancel the subscription) or to close it permanently.
Albert's page names the address but does not list the screens after it.
Cancel Albert in the app
- On the home screen, select profile.
- Tap the menu icon in the top left.
- Tap Payments.
- Tap Help center.
- Choose "Deactivate or close my accounts."
Before you cancel Albert
- Deactivating your account cancels your Albert subscription. Your login stays active and you can reactivate the subscription at any time.
- After deactivating, you keep any Albert features that are not part of the subscription.
- Before deactivating, any accounts included with the subscription must be at $0. That means withdrawing everything from Albert Savings and Investing and selling any investments.
- Deactivating does not remove an advance or loan balance. You keep paying it to avoid more fees, and if auto pay is on, Albert keeps making the payments.
- Permanent closure closes all of your Albert accounts. You can no longer send or receive money, and deposits that keep arriving, including direct deposits, are returned, which can take a few days.
- To close permanently, Cash must also be at $0 and any advance or loan balances repaid.
After you cancel
Keep the confirmation email or screenshot. Then watch your bank or card for the next billing date: if Albert charges you again after you cancelled, ask Albert for a refund first, and if that fails, dispute the charge with your card. The guide to disputing a charge has the steps and the deadlines.
Questions people ask
How do I cancel my Albert subscription?
Deactivate your account at albert.com/deactivate or in the app (profile, menu, Payments, Help center, then Deactivate or close my accounts). Deactivating cancels the subscription.
What is the difference between deactivating and closing Albert?
Deactivating cancels the subscription and keeps your login, so you can reactivate later. Closing is permanent and closes all of your Albert accounts.
Do I need $0 in Albert before I cancel?
Accounts included with the subscription, Savings and Investing, must be at $0. To close permanently, Cash must be at $0 too and advances and loans repaid.
Does deactivating Albert clear what I owe?
No. Albert says deactivating does not remove advance or loan balances. You keep making payments to avoid more fees.
How do I delete my Albert account?
Albert calls this permanent account closure. It is done at albert.com/deactivate or in the app, after your balances are at $0.
Sources
1 source · read October 22, 2026
Every number on this page comes from help.albert.com. If a source has changed since, the source is right.
Wonderful gives general information. It isn't a financial or tax advisor.