How to cancel your Shopify plan
How to cancel a Shopify plan and deactivate your store from Settings, then Plan, what to do first, the no-refund policy, and how to reopen within 2 years.
Checked October 22, 2026
Cancel your Shopify plan on a computer (Shopify admin)
- From your Shopify admin, go to Settings, then Plan.
- Click Cancel trial or Cancel plan.
- Review any downgrade or Pause and build options, plus domains and pending charges.
- Select Cancel my plan and uninstall all apps, then click Continue.
- Select a deactivation reason, optionally add a comment, then click Continue.
- Optional: select Save payment details to reopen your store faster.
- Enter your password, then click Cancel trial or Cancel plan.
Cancel your Shopify plan in the Shopify mobile app
- Log in to the Shopify app as the store owner.
- Tap the menu icon, then Settings, then Plan.
- Follow the same cancellation steps.
Before you cancel your Shopify plan
- Only the store owner can deactivate. Shopify Support can't do it for you, and Shopify Plus stores must contact Shopify Plus Support.
- Deactivating cancels your subscription at the end of the current billing cycle, so the store closes then and not immediately.
- Apps are uninstalled at cancellation, and pending charges such as app usage, transaction fees and shipping labels are billed.
- Shopify says it has a strict no-refund policy for subscription plans, and no refund for charges in a promotional period.
- Before you cancel, Shopify suggests exporting store data, resolving gift cards and orders, and reviewing Shopify-managed domains and apps billed outside Shopify.
- Your store's information is kept for 2 years. Log in as the owner and click Re-open to subscribe again.
- Pausing selling without deactivating is an option Shopify's page mentions.
After you cancel
Keep the confirmation email or screenshot. Then watch your bank or card for the next billing date: if your Shopify plan charges you again after you cancelled, ask your Shopify plan for a refund first, and if that fails, dispute the charge with your card. The guide to disputing a charge has the steps and the deadlines.
Questions people ask
How do I cancel my Shopify subscription?
As the owner, go to Settings, then Plan, click Cancel plan or Cancel trial, and follow the steps.
Do I get a refund if I cancel Shopify?
Shopify says it has a strict no-refund policy for subscription plans.
When does my store close after I cancel?
At the end of your current billing cycle.
Can I reopen my store later?
Shopify keeps your store's information for 2 years. Log in as the owner, click Re-open, pick a plan and subscribe.
Can Shopify Support cancel my store for me?
No. Shopify says the owner deactivates it, and Plus stores go through Shopify Plus Support.
Sources
1 source · read October 22, 2026
Every number on this page comes from help.shopify.com. If a source has changed since, the source is right.
Wonderful gives general information. It isn't a financial or tax advisor.