Paddle charge on your card: what it is and how to find the seller
Paddle is the seller of record for many software companies, so its name can show on your statement instead of theirs. How to find the product and get help.
Checked November 8, 2026
How Paddle charges show on a statement
| On your statement | What it is |
|---|---|
Paddle or Paddle.net | A software or app purchase Paddle sold for another company |
Find the Paddle purchase: find the product
- Go to paddle.net and use the support chat.
- Give your email or the transaction details. Emails from Paddle include a paddle.net link that shares your order details with the virtual assistant.
Find the Paddle purchase: cancel or get a refund
- Use the same support chat to find and cancel a subscription.
- If you're eligible, ask for a refund through the virtual assistant. Some purchases follow the refund policy of the company that made the product.
Other things Paddle says it can be
- Paddle's refund policy is in its buyer terms, under the consumer right to cancel, at paddle.com/legal/refund-policy.
When to go to your card company
If nothing in your Paddle account, or the account of anyone who uses your card, matches the date and amount, or Paddle won't fix a charge that's wrong, contact the bank or card company that issued the card. Credit and debit cards have different rights and deadlines: the guide to disputing a charge has both side by side.
Questions people ask
What is Paddle on my credit card statement?
A purchase from Paddle, which sells software for other companies. Paddle says you buy from Paddle, but the product comes from one of its software clients.
How do I find out which product it was?
Go to paddle.net and use the support chat with your email or the transaction details.
How do I cancel a subscription billed by Paddle?
Paddle says to use its support chat at paddle.net to find and cancel it.
Can I get a refund?
If you're eligible, request one through the virtual assistant at paddle.net. Paddle's policy is in its buyer terms, and some purchases follow the product company's own policy.
Sources
1 source · read November 8, 2026
Every number on this page comes from paddle.com. If a source has changed since, the source is right.
Wonderful gives general information. It isn't a financial or tax advisor.