SHOPIFY * charge on your card: what it is and how to find the bill
SHOPIFY * and a nine-digit number is a Shopify bill. SP * and a store name is a store that uses Shopify Payments. How to match each one to a bill or order.
Checked November 8, 2026
How Shopify charges show on a statement
| On your statement | What it is |
|---|---|
SHOPIFY * <9-digit bill number> | A Shopify bill. A bill can include third-party app line items. |
SP * <store name> | A purchase from another store that uses Shopify Payments |
Find the Shopify purchase: a SHOPIFY * charge
- Log in to Shopify admin and go to Settings, then Billing.
- Under Past Bills, open the bill whose number and amount match your statement.
- If no bill matches, use Shopify's Forgot Your Store? tool with your email to get a list of stores linked to it, then check each store's bills. Try any other email addresses you may have used.
- If the matching bill has an app line item, the charge is from a third-party app, and the app developer handles the refund.
Find the Shopify purchase: an SP * charge
- Look for a receipt from that store in your email.
- Contact the store with your questions: it is a purchase from another store, not a Shopify bill.
Find the Shopify purchase: if you still can't find it
- Contact Shopify Support with the nine-digit bill number, a screenshot of the charge showing the amount and date, the emails you checked, and the first 6 and last 4 digits of the card.
- If you think the charge is fraud, also contact your bank.
Other things Shopify says it can be
- Shopify's page also lists international transaction fees from your bank, a negative Shopify Payments balance, Shopify Capital repayments, shared payment methods and client account charges as other things a charge can be.
- If the Forgot Your Store? tool finds a store you don't need, log in to it and cancel it to stop the charges.
If it's a subscription you don't want
Cancel it so it doesn't come back:
When to go to your card company
If nothing in your Shopify account, or the account of anyone who uses your card, matches the date and amount, or Shopify won't fix a charge that's wrong, contact the bank or card company that issued the card. Credit and debit cards have different rights and deadlines: the guide to disputing a charge has both side by side.
Questions people ask
What is SHOPIFY * on my credit card statement?
A Shopify bill. Shopify says its billing charges show as SHOPIFY * followed by a nine-digit bill number. Match it to a bill under Settings, then Billing in Shopify admin.
What is an SP * charge?
Shopify says that if you bought from another store that uses Shopify Payments, the charge shows as SP * and the store's name. Check your email for a receipt from that store.
I don't have a Shopify store. Why am I charged?
Shopify's page says to use its Forgot Your Store? tool with your email, which lists stores linked to it. It also lists a shared payment method and client account charges as other causes.
Who do I ask for a refund on an app charge?
Shopify says that when a bill has an app line item, the charge is from a third-party app and the app developer handles the refund.
What if the nine-digit number is cut off?
Shopify says some banks don't show the full number. Ask your bank to help you find it.
Sources
2 sources · read November 8, 2026
Every number on this page comes from help.shopify.com and shopify.com. If a source has changed since, the source is right.
Wonderful gives general information. It isn't a financial or tax advisor.