DROPBOX* charge on your card: what it is and how to look it up
Dropbox purchases made with a card show up as DROPBOX* and a transaction ID. How to look up the account behind a charge, and what else can cause one.
Checked November 8, 2026
How Dropbox charges show on a statement
| On your statement | What it is |
|---|---|
DROPBOX*(transaction ID) | A Dropbox purchase made with a credit card |
Find the Dropbox purchase: with the lookup tool
- Search your statement for "Dropbox" and find the transaction ID in the line.
- Open Dropbox's credit card charge lookup tool and enter the transaction ID.
- If you aren't signed in to Dropbox, it may also ask for the last four digits of the card and its expiration date.
- Submit the form. The result shows the account email and the transaction details.
Find the Dropbox purchase: if the tool doesn't work
- It won't work for payments made with PayPal or another method. Contact Dropbox support instead.
- Log in to dropbox.com and contact support from the same web browser.
Other things Dropbox says it can be
- A free trial can turn into a paid subscription on its own. Dropbox Basic is its only free plan.
- If the card you paid with expired, your bank may have moved the subscription payments to your new card.
- Dropbox says that in most cases, payments for subscriptions and team member licenses aren't refundable.
If it's a subscription you don't want
Cancel it so it doesn't come back:
When to go to your card company
If nothing in your Dropbox account, or the account of anyone who uses your card, matches the date and amount, or Dropbox won't fix a charge that's wrong, contact the bank or card company that issued the card. Credit and debit cards have different rights and deadlines: the guide to disputing a charge has both side by side.
Questions people ask
What is DROPBOX* on my credit card statement?
A Dropbox purchase. Dropbox says all purchases made with a credit card appear as DROPBOX* followed by a transaction ID.
How do I find which account the charge is on?
Use Dropbox's credit card charge lookup tool with the transaction ID from your statement. It shows the account email and the payment details.
Why was I charged when I don't use Dropbox?
Dropbox lists a free trial that renewed into a paid plan, and an old card that your bank moved to a new one. The lookup tool shows which account it was.
Can I get a refund?
Dropbox says that in most cases, payments for subscriptions and team member licenses aren't refundable.
Sources
1 source · read November 8, 2026
Every number on this page comes from help.dropbox.com. If a source has changed since, the source is right.
Wonderful gives general information. It isn't a financial or tax advisor.